We offer a 28 day full refund policy on new and unused products. For hygiene reasons we are unable to accept returns on water bottles, apparel or exercise mats if opened, unless faulty.
To start a return, follow your country specific returns process:
- Head into the returns portal here
- Enter your email and order number
- Select the item you're returning and click confirm
- A prepaid Collect+ plus label will be sent to you via email
- Attach this label to your parcel and drop it off at your closest Collect+ hub
- Head into the returns portal here
- Enter your email and order number
- Select the item you're returning and click confirm
- You will be sent a prepaid USPS label/QR code depending on your choice
- Attach this label to your parcel and drop it off at your closest hub
- Reach out to our customer support team
- You will be sent the returns address via email
- You'll then need to return your item to this address
- Select the item you're returning and click confirm
- Please note you are responsible for the return shipping costs
- Head into the returns portal here
- Enter your email and order number
- Select the item you're returning and click confirm
- You will be sent the returns address via email
- You'll then need to return your item to this address
- Please note you are responsible for the return shipping costs
All refunds must include the returns slip, if this is not available please ensure your order number and name is clearly written on paper inside the parcel.
Once we receive your return, it will then be processed and you will receive a return confirmation email. Please then allow 3-5 working days for your funds to appear in your account.
If you have any further questions before you place an order, drop us a message on live chat so we can help!