What is your refund policy?

We offer a 28 day full refund policy on new and unused products. For hygiene reasons we are unable to accept returns on water bottles or exercise mats if opened, unless faulty.

To start a return, follow your country specific returns process:


United Kingdom United States Canada/Mexico Rest of World
  1. Head into the returns portal here
  2. Enter your email and order number
  3. Select the item you're returning and click confirm
  4. A prepaid Collect+ plus label will be sent to you via email
  5. Attach this label to your parcel and drop it off at your closest Collect+ hub
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