My item is faulty or damaged, what should I do?

UPDATE WITH CORRECT PROCESS FOR EACH SCENARIO

 

We're sorry to hear your fitness essential is damaged! 

 

See what steps to follow so we can get this resolved for you. If your item arrived damaged please refer to the first tab or if your item has become damaged after use choose the relevant location: 

 

Arrived damaged UK - Become faulty US/Rest of World - Become faulty
Please use the contact us page to speak to EvolveYou customer support who will advise on the next steps. You will need your order number and email used to place the order. Please also include any images you have of the damaged item.
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