How do I return an item?

We offer a 28 day full refund policy on new and unused products. For hygiene reasons we are unable to accept returns on water bottles, apparel or exercise mats if opened, unless faulty.

If you have ordered a bundle at a promotional price and wish to return one item of the bundle, the full bundle must be returned as we are unable to refund part of a bundle.

To start a return, follow your country specific returns process:


United Kingdom United States Canada/Mexico Rest of World
  1. Head into the returns portal here
  2. Enter your email and order number
  3. Select the item you're returning and click confirm
  4. A prepaid Collect+ plus label will be sent to you via email
  5. Attach this label to your parcel and drop it off at your closest Collect+ hub


All refunds must include the returns slip, if this is not available please ensure your order number and name is clearly written on paper inside the parcel.

Once we receive your return, it will then be processed and you will receive a return confirmation email. Please then allow 3-5 working days for your funds to appear in your account.

Was this article helpful?
1 out of 7 found this helpful