Can I exchange my order?

Changed your mind and looking to exchange an item in your order? To ensure that our orders get to everyone as quickly as possible we are unable to exchange items in an order. The quickest way to get the right item is to place a new order and follow the return process. 

See how to return your order here:


United Kingdom United States Canada/Mexico Rest of World
  1. Head into the returns portal here
  2. Enter your email and order number
  3. Select the item you're returning and click confirm
  4. A prepaid Collect+ plus label will be sent to you via email
  5. Attach this label to your parcel and drop it off at your closest Collect+ hub
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