Where is my order?

You will receive an email when your new fitness essentials are on their way to you.


Your order should arrive within the below time frames excluding weekends and bank holidays:

Location Delivery Time
UK 2 working days
USA 2-3 working days
Rest of World Allow up to 10 working days


Helpful information:


Why is my order taking longer than specified?
Our community is worldwide, so sometimes there are delays which are out of our control. If it has been more than 48 hours since your order should have arrived, please contact the team on live chat so we can look into it further for you.
How do I track my order?
As soon as you receive your despatch email, you can track your order and view your delivery updates through the tracking information link within this email. Please allow 24 hours for your tracking information to process your live delivery updates. You can also track your order by logging into your account online and selecting orders.
My order tracking isn't working or updating
You can use the tracking link provided in your email to see all the latest updates. For any reason this hasn't been updated you can use your couriers website to track your order. If your order hasn’t arrived within your expected delivery times and has now exceeded 48 hours, contact the team on live chat so we can look into it for you.
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