A refund can be requested, however, only the subscription provider can authorise this.
Please note if you have used your free trial and try to request a refund once this has ended, this does not qualify for a refund.
If your subscription was made directly through the EvolveYou website, please refer to our terms and conditions for our cancellation and refund policy. If you have any queries about this, you can reach out to our team here.
If your subscription is with the App Store or Google Play, you will need to contact these providers directly to request a refund as your details are held securely with them.
Within 2 hours
To request a refund from Google within 2 hours of your purchase: Open the Google Play Store app. Tap the three horizontal lines at the top left to open the menu, choose account > purchase history. Find the app or game you want to return and tap Refund.
After 2 hours
To request a refund from Google after more than 2 hours of purchase: On your computer, go to play.google.com/store/account. Select Order history. Find the order that you want to return. Select Request a refund or Report a problem and choose the option that describes your situation. Complete the form and note that you'd like a refund.
For our full T&C's, including our cancellation policy, please check out the website here.