I can't hear the sound on my On-Demand or on Jen or Emily's workouts

Working out with one of our On Demands or on Jen or Emily's guide and can't hear the sound?

Make sure that your mobile device is switched off silent mode to be able to hear all of your trainers. If you have silent mode or 'do not disturb' features switched on you'll only be able to hear audio when using headphones or through a bluetooth speaker for example.

Apple Android
  1. Use the little switch on the left hand side of the phone above the volume buttons
  2. You'll see a little notification will appear at the top of the screen to let you know if it is switched on or off
  3. You can turn off 'do not disturb' by either swiping down to view the control centre or through your device settings under 'do not disturb'
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